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ScanTexas Technical Support
ScanTexas provides a superior level of technical support by having well trained technical support personnel that work closely with manufacturer’s technical support to provide complete project integration support. The first step is to contact Wesley Wheeler for ScanTexas Technical Support at either Wesley Wheeler at 512-557-2878, or email to wesley@scantexas.com
ScanTexas is also available to do live support sessions using Webex. Simply click on the link ScanTexas Webex and click on join session. Enter the session ID number given by the ScanTexas host member. ScanTexas can now either take over the computer or guide the user to help solve the technical issue. For Technical support using webex call Wesley Wheeler at 512-557-2878 and get your Webex session ID number.
ScanTexas Symbol Mobile Computer Technical Tips
ActiveSync
ActiveSync is the Windows program that will allow the user to talk to a Symbol
mobile computer running Pocket PC, WM 2005, or Win CE, or CE.NET. You can
get the most current copy from Microsoft website and in the search type ActiveSync
and follow the instructions on how to download the latest version of ActiveSync.
If you install ActiveSync, it will show up in your task manager as WCESCOOM.
If you need to use another program that needs to use the serial port, you will need to terminate
the ActiveSync process. To connect to a Mobile device using ActiveSync click here for manual.
Wavelink Emulation Software
Wavelink Emulation Software or simply known as Telnet, is a solution for accessing and managing
connections to applications resident on host systems using 5250, 3270, VT, and HP emulation.
On a Windows CE device, the Telnet emulation client is already pre-licensed on the mobile device.
When running an operating system other then Win CE it is necessary to purchase the latest software
version recommended for that device and operating system. To purchase Wavelink Emualation Software
please contact a ScanTexas Representative.
or help in configuring the emulation parameters please click here.
(Microsoft Word Document that contains instructions on how install and configure the
Telenet emulation client software)Wavelink Terminal Emulation Screen Sizes are typically 14 rows of 22 columns.
If your Telnet application uses a standard 16X20 screen size, the Wavelink Telnet Emulation Parameters to set
screen size to a full 16x22, please refer to the above manual
The ScanTexas Simple Guide to Setup the Wireless Radio Settings
To set up a Symbol mobile unit wireless radio settings, please click here.
(This Microsoft Word Document is a simple guide to set up the mobile unit wireless settings)
Saving Mobile Device Wireless Settings To Prevent Loss Upon A COLD BOOT.
With the latest Windows Mobile operating system WM 5.0, it is possible to save the wireless
settings in an event when a cold boot is performed on the device. If you are working a previous OS
such as PPC2003, you will have to modify the registry settings by using several Microsoft and Symbol
tools to modify the registry files on a mobile computer. Please refer to the ScanTexas Wireless guide
and look under "Options/Export"
Motorola Utilities
Motorola (Symbol) has a support site http://support.symbol.com. Here you can download
utilities, manuals, and firmware updates and service packs for your Symbol product or contact ScanTexas
for Symbol utilities.
AppCenterScanTexas Symbol Wireless Infrastructure Technical Tips
AppCenter is Symbol utility that allows the administrator the option to lock out mobile unit users from
run certain applications or programs such as Solitaire, e-mail, internet explorer, ect. This software
utility can be found at http://support.symbol.com. Or click the
links below to download the Windows Mobile or Windows CE versions of AppCenter
AppCenter Windows CE devices
AppCenter Windows Mobile devices
ScanTexas AppCenter Tips
Datawedge
Datawedge is the software program that runs on Symbol mobile computers to take barcode
scanned data and make it appear that is was keyboard input to such mobile applications as
Internet Explorer, Terminal Services, Word, Excel, etc. Datawedge comes in different versions
for different mobile computer operating systems, so be careful to use the right one.
Or click on the link below download a copy of Datawedge.
Datawedge 2.00
ScanTexas AP5131 Quick reference Guide here
ScanTexas WS5100 Quick reference Guide here
The Symbol Wireless AP5131 Installation Guide is available here.
The Symbol Wireless Switch WS2000 System Reference Guide is available here.
The Symbol Wireless Switch WS5100 Installation Guide and Technical Publications are available here.
ScanTexas, with over 75 years of experience, has a wide variety of software solutions
for your data collection project. These solutions will range from label printing software
to a customized software development project. Please contact your ScanTexas Area Representative
to determine which approach will fit your individual needs.ScanTexas Label Printing Software Solutions
Label printing software is usually Windows based and allows label design in a GUI
"What you see is what you get" format. The label format can have mixture of text, barcodes, and graphics.
Each data field can come from numerous sources including: fixed, prompted for data, database,
serial port, or other host connection. There are many label design and printing software packages available,
but here a few of the most popular packages. Most of these web sites will allow you to download a demo copy
of the software.NiceLabel label printing software
ScanTexas Portable Batch & RF Application Software
Batch and RF application generator software allows rapid application development for data collection
applications. Most all of the portable products, whether RF or batch, are DOS or other proprietary OS
based units that can be programmed in C. Not all applications truly need the power of a true language
such as C. Most data collection applications are better served with an application generator because most
data collection applications collect, not necessarily fully process the information.MCL allows batch and RF application generation for Symbol portable terminals
Wavelink allows RF application generation for Symbol portable terminals
ScanTexas Data Collection Applications
Mobile Conductor is a cutting-edge mobile applications platform that provides management visibility to mobile business operations. The right tools help optimize sales, order-fulfillment and field service functions so you can better serve your customers.
to mobile, wireless, and web users Click here for more information.
Readbeam Is the leading barcode and data collection software designed specifically to make your business
more efficent. Readbeam fixed asset, stockroom inventory, and circulating iventory tracking products are powerful and ready to
use right out of the box. With ScanTexas and Readbeam we can help you find out the ideal solution to meet your needs.Contact ScanTexas for more details
Intellitrack provides software for Data Management, including Fixed Asset Management, Physical Inventory,
Stockroom, or Check In/Out. Also, software for Warehouse Management available in both batch and real-time radio
frequency (RF) versions. Click here for more info.
ScanTexas Technical Support Contacts
ScanTexas Technical Support 512-557-2878 wesley@scantexas.com
Symbol Technical Support - 800-653-5350 Symbol online help
If hardware repair is needed on a specific device please visit Request Repair.
You must first register as a user here to before you fill out the RMA request form.
Once you have registered as a user click here If you want to know How to Obtain a Repair or Status Click here
ScanTexas offers comprehensive maintenance plans. Comprehensive maintenance coverage is the best service option today
as it covers all repairs, even physical damage and abuse. Regular service contracts only cover normal wear and tear, and
more manufacturers are now charging up to $800 per flat rate repair incident for abuse and physical damage click here for more details or
Conctact a ScanTexas Representative.
Also for more Motorola support quick instructions guide Click hereZebra Technical Support - 847-913-2259
Zebra online help
Zebra online manuals
Microscan Technical Support - 800-251-7711
Contact Microscan
Microscan Manuals & SoftwareIntermec Technical Support - 800-755-5505
Datalogic Technical Support - (541)-349-8293
Training
Several of the manufacturers have training programs available on their products, how to integrate their products,
and barcode basics. Here are listings from the manufacturers that have training programs. ScanTexas can provide
customized training to fit your project needs.