ScanTexas provides a superior level of technical support by having well trained technical support personnel that work closely with manufacturer's technical support to provide complete project integration support. The first step is to contact Wesley Wheeler for ScanTexas Technical Support at 512-557-2878, or email to
ActiveSync is the Windows program that will allow the user to talk to a Motorola mobile computer running Pocket PC, WM 2005, or Win CE, or CE.NET. You can get the most current copy from Microsoft website and in the search type ActiveSync and follow the instructions on how to download the latest version of ActiveSync. If you install ActiveSync, it will show up in your task manager as WCESCOOM. If you need to use another program that needs to use the serial port, you will need to terminate the ActiveSync process. To connect to a Mobile device using ActiveSync click here for manual.
Wavelink Emulation Software or simply known as Telnet, is a solution for accessing and managing connections to applications resident on host systems using 5250, 3270, VT, and HP emulation. On a Windows CE device, the Telnet emulation client is already pre-licensed on the mobile device. When running an operating system other then Win CE it is necessary to purchase the latest software version recommended for that device and operating system. To purchase Wavelink Emualation Software please contact a ScanTexas Representative.
If you have already purchased or need help downloading the emulation client software or help in configuring the emulation parameters please click here. (Microsoft Word Document that contains instructions on how install and configure the Telenet emulation client software) Wavelink Terminal Emulation Screen Sizes are typically 14 rows of 22 columns. If your Telnet application uses a standard 16X20 screen size, the Wavelink Telnet Emulation Parameters to set screen size to a full 16x22, please refer to the above manual
With the latest Windows Mobile operating system WM 5.0, it is possible to save the wireless settings in an event when a cold boot is performed on the device. If you are working a previous OS such as PPC2003, you will have to modify the registry settings by using several Microsoft and Motorola tools to modify the registry files on a mobile computer. Please refer to the ScanTexas Wireless guide and look under "Options/Export"
A Motorola mobile device running WM 5.0, 6.0 and higher must use the Clean Boot files in order to perform an actuall "cold boot" on a Motorola Windows Mobile based device. Use the Clean Boot Blank files in order to reset a Motorola Windows Mobile device back to factory defaults.
Motorola (Symbol) has a support site http://support.symbol.com. Here you can download utilities, manuals, and firmware updates and service packs for your Motorola product or contact ScanTexas for Motorola utilities.
AppCenter is Motorola utility that allows the administrator the option to lock out mobile unit users from run certain applications or programs such as Solitaire, e-mail, internet explorer, ect. This software utility can be found at http://support.symbol.com. Or click the links below to download the Windows Mobile or Windows CE versions of AppCenter
Datawedge is the software program that runs on Motorola mobile computers to take barcode scanned data and make it appear that is was keyboard input to such mobile applications as Internet Explorer, Terminal Services, Word, Excel, etc. Datawedge comes in different versions for different mobile computer operating systems, so be careful to use the right one. Or click on the link below download a copy of Datawedge.